DCCconcepts Returns Request

If you need assistance completing this form, please contact our customer services team on +44(0)1729 821080 (option 2)

Once you have completed this form, we will email you with the information you need to return your item to us.

Your Full Name *

Your Email Address *

Your Telephone Number *

Street Address including House Number *

Town/City *

Postcode *

Country *

What product(s) do you wish to return (please include the part number if you can)? *

What problems have you been experiencing (please state here if this is a no-fault return within 14 days of purchase)? *

When and where did you purchase the product(s)? *

If you use DCC, which system do you use?

NCE

Gaugemaster / MRC Prodigy

Z21

ECoS

Lenz

Digikejs

Hornby (Select / Elite / Railmaster)

Bachmann Dynamis

If possible, please provide a copy of your original purchase receipt. If you can't do this online, please include proof of purchase with your returned items.