How to setup an email template and send abandon emails?

You can easily filter abandoned orders with the contact details and engage these customers by sending an email to them.

Setup email template

Step 1: Login to Neartail > click on the form to open it > Edit page will be displayed
Step 2: Click Orders to view the submitted and abandoned orders
Step 3: Click on an order to view the details > click on the edit icon next to the customer email
Step 4: Update the subject, message as required and save the email template.

Send abandoned emails

Step 1: In the Orders page, click on the three dots more icon next to Abandoned status > click Contactable
Step 2: Select the email address option and click Search to filter abandoned orders with the customer email details
Step 3: List of orders with the customer email details will be displayed
Step 4: Click on an order to view the details > click on the Customer email to compose the message.
Step 5: The default email will be created based on the email template. You can update the message and click Send.
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