How to setup a message template and send abandon messages?

You can easily filter abandoned orders with the contact details and engage these customers by sending a message to them.

Setup message template

Step 1: Login to Neartail > click on the form to open it > Edit page will be displayed
Step 2: Click Orders to view the submitted and abandoned orders
Step 3: Click on an order to view the details > click on the edit icon next to the customer phone number
Step 4: Update the message as required and save the message template.

Send abandoned messages

Step 1: In the Orders page, click on the three dots more icon next to Abandoned status > click Contactable
Step 2: Select the phone number option and click Search to filter abandoned orders with the customer phone number details
Step 3: List of orders with the customer phone number details will be displayed
Step 4: Click on an order to view the details > click on the Customer phone number to compose the message.
Step 5: The default message will be created based on the template. You can update the message and click Send.
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