How to get paid on your WhatsApp order form?

"use UPI for e-commerce website to save payment gateway charges"- Quora

This is a common question from people who sell online. If you take orders on WhatsApp, a payment gateway takes a charge on every sale, and your customers would rather pay by UPI anyway. But a plain Google Form can't add up an order or send it to your chat, so you work out each amount by hand before you can ask for the money.

In this article, we will show you how to get each order in your WhatsApp chat, then reply with your UPI ID so that there's no gateway charge.

1. Create your order form

Click Create a new form, type its name, click Generate, then Proceed. If you have a Google Form, click Import Google Form instead.
Neartail's screen to name your WhatsApp form, with Asha's Kitchen weekly menu typed in and the Generate button marked

2. Send orders to your WhatsApp

At the end of the EDIT tab, click the gear beside After page 1 and open On submit. Choose Submit response to WhatsApp, type your number under Route to this number and click Save.
The On submit settings with Submit response to WhatsApp selected, +91 98765 43210 under Route to this number, and the Save button marked

3. The order comes to your chat

When a customer submits your form, WhatsApp opens with their order written out. They press send, and it reaches your chat with the total.
A WhatsApp chat with Meera Iyer, whose order lists Veg biryani, Paneer butter masala and an Order Amount of ₹330

4. Reply with your UPI ID

Reply with your UPI ID and the amount. The customer pays from their UPI app and tells you in the same chat.
The same chat, with your reply asking for ₹330 by UPI marked, and Meera's message saying she has paid

5. Keep track of who paid

On the Kanban board in your ORDERS tab, click + STATUS and add Paid. Check the money in your UPI app, then drag the order to Paid.
The Kanban board with Meera Iyer's order for ₹330 in the Paid column marked, and the Status button marked

Summary

If a payment gateway takes a charge on every sale and your customers would rather pay by UPI, a plain Google Form can't add up the order or send it to your chat. With Neartail, each order arrives in your WhatsApp with its total, so you reply with your UPI ID and mark it paid.

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